terms and conditions

terms and conditions

Terms and Conditions – Urban Fitness Kenya

Welcome . These Terms and Conditions govern your use of our website, products, and services. By accessing or using our website ([www.urbanfitness.co.ke]), you agree to comply with these terms.

*1. General Terms*

– Urban Fitness Kenya provides **fitness equipment, gym accessories, supplements, and related services. – All users must be at least 18 years old or have parental consent to use our website. – We reserve the right to update, modify, or discontinue any part of our website or services at any time.

*2. Orders & Payments*

– All orders placed on our website are subject to *availability and confirmation*. – Prices are listed in *Kenyan Shillings (KES)* and include applicable taxes unless stated otherwise. – We accept *MPesa, bank transfers, debit/credit cards, and other payment methods* as listed at checkout. – Orders are only processed after full payment is received.

*3. Shipping & Delivery*

– We offer local and nationwide delivery. Shipping fees vary based on location. – Delivery times are estimated and subject to delays beyond our control(e.g., weather, courier delays). – Customers must provide accurate **delivery details**. We are not responsible for lost or undelivered items due to incorrect information.

*4. Returns & Refunds*

– Returns are accepted within 7 days of purchase for defective or incorrect items. – Items must be unused, in original packaging, and with proof of purchase. – Refunds are processed within *7–14 business days*, subject to review. – Custom orders and digital products **are non-refundable** unless faulty.

*5. Warranties & Liability*

– Some fitness equipment comes with a manufacturer’s warranty. Details vary by product. – We are not liable for injuries, damages, or misuse of our products. Customers should use items responsibly and follow safety guidelines. – Urban Fitness Kenya is not responsible for any third-party service failures, including shipping partners or payment gateways.

*6. Intellectual Property*

– All content, including **logos, images, product descriptions, and website materials**, is owned by Urban Fitness Kenya and may not be copied or used without permission.

*7. Privacy Policy*

– We respect your privacy. Your personal data is collected only for order processing and marketing** (with your consent).

– We do not share customer information with unauthorized third parties.

*8. Account & User Responsibilities*

– Users must provide accurate information when creating accounts or placing orders. – We reserve the right to suspend or terminate accounts involved in fraud, abuse, or policy violations.

*9. Dispute Resolution*

– Any disputes shall be resolved through negotiation, mediation, or legal action in Kenyan courts.

*10. Contact Us*

For any inquiries, please contact us at: Phone/WhatsApp: [+254743801380]

📧 Email: [admin@urbanfitness.co.ke]

📍 Location: [Kenya cinema plaza ]

By using this website, you agree to these Terms and Conditions. If you do not agree, please discontinue use. —